Effective Date: November 3, 2026

Albany Auto Glass, Tifton Auto Glass, and All About Glass (collectively referred to as “we,” “us,” or “our”) are locally owned businesses providing automotive, residential, and commercial glass services throughout Southwest Georgia.

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, request services, or communicate with our businesses.

Information We Collect

We may collect personal information that you voluntarily provide when requesting a quote, scheduling an appointment, or contacting us by phone, email, text message, Google Business Profile messaging, or other communication channels.

This information may include:

• Your name, phone number, email address, and contact information.
• Vehicle information, including make, model, year, and glass repair or replacement needs.
• Residential or commercial property details relevant to requested services.
• Appointment information, estimates, and service history.
• Insurance provider and claim information when applicable.
• Messages, questions, and other information you provide during customer communications.

Our website may also collect basic technical information, such as browser type, device information, and website usage data, through cookies or analytics tools.

How We Use Your Information

We use the information collected to:

• Respond to customer questions and service inquiries.
• Prepare estimates and provide information about our products and services.
• Schedule and coordinate appointments, repairs, and installations.
• Communicate service updates and appointment information.
• Assist with insurance-related glass claims when requested.
• Improve our customer service, website, and business operations.
• Maintain appropriate business records and comply with legal obligations.

Google Business Profile and Messaging

Our businesses may offer customer messaging through Google Business Profiles and other supported communication services.

These services may include AI-assisted responses to common questions, such as business hours, available services, and scheduling information. Messages requiring additional assistance may be reviewed and answered by our staff.

When you initiate a conversation through these services, information you provide may be processed by Google or its messaging technology providers to facilitate the conversation.

We use customer messaging information to respond to inquiries, provide requested assistance, and coordinate services. We do not use these conversations to send unsolicited promotional messages.

Sharing Your Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with trusted service providers, insurance companies, technology platforms, or other parties involved in fulfilling your service request.

For example, information may be shared with an insurance provider when assisting with an auto glass claim or processed by a messaging platform when responding to a customer inquiry.

We do not share mobile phone numbers or messaging consent information with third parties for their independent marketing or promotional purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, measure website traffic, and better understand how visitors interact with our content.

You may adjust your browser settings to limit or disable cookies.

Information Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic communication or data storage is entirely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill service requests, maintain business records, meet legal obligations, and support ongoing customer relationships.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain, subject to applicable legal and recordkeeping requirements.

You may also request that we discontinue nonessential communications.

Third-Party Services

Our website and customer communications may utilize third-party services, including Google Business Profile, messaging platforms, website hosting, and analytics providers.

Your interactions with these services may also be subject to their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, communication methods, or applicable laws. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Albany Auto Glass | Tifton Auto Glass | All About Glass

404 W. Roosevelt Avenue
Albany, GA 31701

Phone: (229) 878-1646
Website: https://albanyautoglass.com/